Employee Spotlight

Get to know


Client Services Coordinator/Receiving Specialist

How long have you been working for the company? How has your role evolved?

I’ve been with Hiegel Glass for just over 7 years. In October, I will celebrate my 8th anniversary!

When I was first hired, I helped out in the office by answering the phone, providing simple quotes for cut glass and screen products, delivering custom quotes that had been worked up by my coworkers, and scheduling appointments for measurements. Over the years I’ve earned the responsibility of working up custom estimates for complex projects, creating and tracking orders, and scheduling all types of appointments, including installations.

What's an important lesson you've learned while being here?

I’ve always valued the study of history, and I’ve learned that understanding Conway’s history has been valuable knowledge! Sometimes, customers have a hard time finding our exact location. I’ve learned that for long-time residents of Conway, telling them our location used to be a feed store, then “the old barber’s shop,” usually does the trick. We’re in the parking lot of Larry’s Pizza, which I’ve learned is in the old Fred’s building, and also used to be the first Walmart in town. Helping clients get here is a great first step in my customer service experience.


What accomplishment are you most proud of in your career?

That’s hard for me to say – there are many big and small things that I’m proud of! I think I’m the proudest of how I’ve grown professionally. I’m not the same person who applied for this job 7-1/2 years ago.


What's something you're looking forward to being able to do this coming year?

I’m looking forward to new job opportunities that come along with a growing company. We strive to get better and bigger, and I look forward to seeing what we can accomplish the busier we get!


What's something interesting a customer taught you?

I recently learned that “farming” deer is something people do! They provide feed and spacious, forested, fenced-in areas to allow the deer to thrive on private land. Once a buck gets big enough, the farmer sells the hunting rights to an individual who wants to acquire a trophy buck. However, that doesn’t mean they’re guaranteed the buck – they may not even see it while they’re out hunting! I myself don’t hunt, but I thought this was quite interesting.

You treat your people right. That’s how business is supposed to be.

We’re always looking for good people to join the team. Learn about our local heritage or check out the Jobs page to see current positions.

Give an employee a shout out

At Hiegel H & S Glass, we strive to give every customer the highest possible quality of service before and after the sale. If you’ve had a great experience with someone on our team, we hope you’d tell us so we can pass along the compliment.